Welcome to Commerce Primary Care
At Commerce Primary Care you will be greeted with friendly smiles and positive energy, as we pride ourselves in providing an uplifting patient care experience at every visit.
Our physician’s, clinical providers, and staff are highly trained in providing exceptional care for a broad range of concerns. We believe that the clinical visit does not end when you exit the building, but rather is the initiation of an ongoing conversation and relationship. Our skilled staff believes strongly in prompt same day follow up for all questions and concerns, as they arise.
Patient Portal is Here!
You can access your labs, diagnostics, etc. to print for your records or take with you to a specialist appointment.
We are specialists of adult medicine and have extensive training in all aspects of general and acute healthcare. We are proud to be designated a Patient Centered Medical Home (PCMH). We focus on prevention, diagnosis, and treatment of a wide range of medical conditions, including diabetes, high blood pressure, heart disease, lung disease, arthritic disorders, high cholesterol, weight management, depression, and geriatrics. We promote “healthy living” by placing an emphasis on teaching, coaching, and prevention. But, if our patients do need more extensive medical care, we provide continuity by having our own doctors follow our patients at the hospital and rehab centers.
Our office provides a variety of medical services including: physical exams, preventive care for chronic disease, and same-day sick visits. We also provide on-site services to our patients including blood draws, immunizations, injections, ear washes, skin tag removals, etc. For a complete list, please see the on-site services link.
We accept most major insurances and offer appointments Monday through Friday. To schedule an appointment with one of our experienced clinicians, please call 248-363-7500.
We look forward to providing for your medical needs, now and for years to come!
What’s New and Exciting at CPC?
We have a new financial policy at Commerce Primary Care. Please see the appointment tab located at the top of this page for more information. There is also a PDF available with our financial policy available.
We are currently transitioning to Athena, a new electronic health record system which will better service our patients. During this transitional period, you will experience longer than usual wait times on the phones and in practices. We apologize for the significant inconvenience that this causes you. Please know that we are doing our very best to serve all patients contacting us as quickly as possible during this change and that we are confident that, once we’ve worked through this transition, we will be better able to meet your needs.
We are optimistic that the new array of online tools within our Athena electronic health record will be very useful to you. However, during this transitional period, those online tools are not fully operational. For that reason, we would ask that you please call our office directly to schedule an appointment, to request a prescription, or to address any other medical needs.
You can request to have access to the portal through our website or the next time you come into the office we can send you a request through your personal email. Our portal is a secure form of communication that gives our patients 24 hour access to their personal health information. Patients can view health information such as recent doctor visits, medications, allergies, lab results, diagnostic results, etc. Other great features are the ability to request an appointment, exchange secure e-mail with their health care team, request prescription refills, update demographic information, download and complete forms.
Our office has a 2 business day refill policy. When calling in to the office, please follow the phone prompts to the RX/Test Result line (prompt 5), please leave a detailed message with your name, DOB, medication, dosing and preferred pharmacy. If you are completely out of a medication, please follow the phone prompts to reach the Front Desk (prompt 4). All controlled substances require a 3 month controlled substance appointment and refills must be picked up in the office. Maintenance medications still require a yearly physical or 3-6 month planned visit for chronic conditions for refills to be given.
Note: We are no longer accepting electronic refills from local pharmacies. We ask that our patients contact the office directly for future refills. Please note the 2 business day refill policy.
We recently added a phone system in the office to support a positive patient experience that allows our clinical team to focus on patient care. This is a great communication system to improve coordination of care; patients can directly access a staff member to assist them and if necessary leave a voicemail where they will be addressed accordingly. Please be patient as we work out the kinks that come along with a new system. Feel free to call and speak to an office staff member to ensure your message was received if you think there were any issues.
If a patient is being seen by a provider and needs a Quest blood draw, then we will draw it at their scheduled appointment. Any patient that is required to use a Quest draw station that is a walk-in or would like their labs drawn ahead of time, we are now redirecting to an outside Quest service center.
Due to recent medical care changes, some lab orders are not being covered by different insurance carriers because they are no longer considered “preventative”. It is the patient’s responsibility to contact their insurance company to inquire about any testing they wish to have done. If we order certain labs that may not be covered, our patient’s need to be aware that these tests will be patients responsibility and may be subject to deductible, co-insurance, etc.
Due to insurance carriers changing their “preferred labs” and now that there are so many different insurance plans available to patients, it is the patient’s responsibility to find out which lab is considered in-network or “preferred” to ensure their labs are covered. Some insurance carriers will only allow their members to use certain labs such as Quest Labs, Lab Corp, etc. and our office is not responsible or capable of knowing which plans prefer which labs.
Our office uses DMC Laboratories (JVHL labs) and we do allow patients with Quest labs to be drawn in the office at their appointment. However, if a patient would like their labs done ahead of time and have Quest labs they will need to go to a Quest patient service center.
If a patient has labs done at our office and they are not covered by their insurance due to lab coverage, the patient may be responsible for those costs so our office highly recommends checking with your insurance before your appointment!
We have the Fluzone Quadrivalent and the Fluzone High-Dose for those patients 65 and older. Please call and schedule an appointment to get your flu shot.
We now have a new patient reminder system in place. Patients will receive a reminder of their appointment real-time and another reminder two days prior if made in advance. Patients will also be notified once their prescriptions have been sent to the pharmacy. Next time you’re in the office, please make sure we have your preferences updated so we know how you would like to be contacted!
FROM OUR PATIENTS ...
We are specialists of adult medicine and have extensive training in all aspects of general and acute healthcare. We are proud to be designated a Patient Centered Medical Home (PCMH). (...)